Shipping Policy

Effective Date: [09.09.2026]

At Nestcart, we are committed to providing a smooth, reliable, and transparent delivery experience. This Shipping Policy explains our order processing timelines, delivery charges, shipping coverage, and procedures for handling delivery-related concerns.

1. Order Processing Time

1. All confirmed orders are generally processed, packed, and dispatched within 1–2 business days.
2. Orders placed on Sundays, public holidays, or non-working days will be processed on the next available working day.
3. Once your order has been dispatched, you will receive shipment confirmation along with tracking details through SMS, WhatsApp, or email.
4. Processing time may vary slightly during sale periods, festivals, or due to unexpected operational circumstances.

2. Shipping Charges and Free Delivery

1. Standard Shipping Charges: ₹49 per order.
2. Free Delivery: Available on orders above ₹499.
3. Prepaid Orders: Payments made through UPI, debit/credit cards, net banking, or wallets do not attract additional handling charges.
4. Cash on Delivery (COD):COD availability depends on product category, order value, and delivery location.
5. For selected COD orders, an advance payment of 10%–30% of the order value may be required to confirm the booking.
6. The remaining balance must be paid in cash at the time of delivery.
7. Any applicable shipping, handling, or additional charges will always be displayed clearly during checkout before completing payment.

3. Delivery Coverage and Estimated Timelines

Nestcart delivers products across India through trusted logistics and courier partners.

Delivery timelines are calculated from the date of dispatch:

LocationEstimated Delivery Time
Kerala / Local Areas	2–3 business days
South India (Major Cities)	3–5 business days
Rest of India	5–7 business days
Remote Locations / North East / Jammu & Kashmir	7–10 business days

Note: Delivery timelines are estimates and may be affected by factors beyond our control, including:

1. Extreme weather conditions
2. Natural events
3. Courier delays
4. Regional restrictions
5. Government regulations
6. Festival season delivery volumes

4. Shipment Tracking

1. Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp.
2. Customers can track their shipment using the provided Air Waybill (AWB) / Tracking Number through the courier partner's tracking system.
3. If you experience any tracking issues, our support team will assist you.

5. Failed Delivery Attempts

1. Courier partners generally make up to 3 delivery attempts before returning an undelivered package to the sender.
2. Customers are responsible for providing accurate:
3. Name
4. Delivery address
5. PIN code
6. Contact number
7. Nestcart will not be responsible for delivery failures caused by incorrect or incomplete customer information.

6. Damaged or Tampered Packages

1. Please inspect your package carefully at the time of delivery.
2. If the parcel appears:
3. Damaged
4. Opened
5. Torn
6. Tampered with

please do not accept the delivery and request the courier partner to return the package.

1. Contact Nestcart customer support immediately with:
2. Order number
3. Images/videos of the damaged package
4. Delivery details

We will review the issue and arrange an appropriate resolution, such as replacement or refund, according to our policies.

7. Order Cancellation After Dispatch

1. Orders cannot be cancelled once they have been shipped.
2. If delivery is refused after dispatch without a valid reason, applicable shipping and return charges may be deducted from any eligible refund.

8. Contact Us

For shipping-related questions, tracking assistance, or delivery concerns, please contact us:

Nestcart

📧 Email: support@nestcart.co.in

📱 Phone / WhatsApp: +91 6235235555

Nestcart — Everyday Essentials, Delivered Simply.