Return & Refund Policy

At Nestcart, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the terms and process for returns, replacements, cancellations, and refunds.

1. Return and Replacement Window

1. Customers can request a return or replacement within 5–7 days from the date of receiving the order.
2. To be eligible for a return or replacement, the product must be:
3. Unused and in original condition
4. Unwashed and undamaged
5. Returned with original packaging, tags, labels, accessories, and invoice (where applicable)
6. The following products may not be eligible for return due to hygiene, safety, or product-specific restrictions:
7. Innerwear
8. Personal care products
9. Customized products
10. Clearance sale products
11. Products marked as non-returnable on the product page

2. Damaged, Defective, or Incorrect Products

1. If you receive a product that is damaged, defective, broken, or different from what was ordered, please inform our support team within 48 hours of delivery.
2. To help us verify the issue, please share:
3. Order ID
4. Clear images of the product
5. Unboxing photos or video showing the issue (if available)
6. After verification, Nestcart will arrange an appropriate resolution, such as:
7. Free replacement
8. Product exchange
9. Full refund (where applicable)

3. Return Process

To request a return:

1. Contact our customer support team through email or WhatsApp with your order details.
2. Our team will review your request and confirm eligibility.
3. Once approved, a reverse pickup will be arranged through our courier partner within 2–4 business days.
4. If reverse pickup service is unavailable at your location, you may be required to ship the product back to us. Eligible standard shipping costs will be reimbursed after verification.

4. Refund Process and Timelines

1. All returned products are subject to quality inspection after reaching our facility.
2. Once the return is approved, refunds will be processed within 5–7 business days.

Prepaid Orders

Refunds will be credited to the original payment method used during purchase, including:

1. Bank account
2. UPI
3. Debit/Credit card
4. Other approved payment methods

Cash on Delivery (COD) Orders

Refunds will be processed through:

1. UPI transfer, or
2. Direct bank transfer (NEFT)

after receiving the required payment details from the customer.

1. Any COD advance confirmation payment made at the time of order confirmation may be non-refundable if the order is rejected at delivery without a valid product-related issue.

5. Order Cancellation

1. Orders can be cancelled before dispatch by contacting our customer support team.
2. Once an order has been dispatched or handed over to the courier partner, cancellation requests cannot be accepted.
3. After delivery, customers may request a return according to the terms mentioned in this policy.

6. Non-Returnable Situations

Returns or refunds may not be accepted in cases where:

1. The product has been used, washed, altered, or damaged by the customer.
2. Original packaging, tags, or accessories are missing.
3. The issue is reported after the specified return period.
4. Damage occurs due to improper handling after delivery.

7. Contact Us

For return requests, replacement queries, or refund assistance, please contact our support team:

Nestcart

📧 Email: info.nestcart@gmail.com

📱 Phone / WhatsApp: +91 6235235555